Terms of Service
General Business Practices
Better Window Cleaning Seattle accepts check or credit cards for payment. Work is invoiced and payable either immediately after completion of the work, in person, by mail, or digitally through our email invoice. We accept check or credit card. We are a small business. Prompt payment is important to us. If we do not receive payment within 7 days of the invoice date, we reserve the right to impose a 10% Late Payment Fee. If the account remains unpaid after 30 days it will be sent to collections.
Contracts & Scheduling
Oral contracts are typical in our industry. Once an estimate is accepted, either orally or by email, the job will be scheduled. If the client needs to cancel a scheduled job please give us at least 48 hours notice. If there is not enough notice and the client is a “no show”, then the client will be billed a $150.00 + tax Re-scheduling Fee. We know people have busy schedules and canforget our seasonal bookings. However, missing an appointment has the ability to drastically affect other appointments on our schedule. We do are best to remind clients of upcoming appointments. So, please understand that this fee doesn’t even begin to cover the inconvenience for us and other clients. In order to avoid the fee please make an effort to keep your appointment.
On the other hand, North West weather is not always conducive to the services we offer. Better Window Cleaning reserves the right to reschedule any job that may be jeopardized by rain, strong winds or just plain “Bad Weather”.
Better Window Cleaning is fully Licensed, Bonded, and Insured for your peace of mind and protection. However, accidents can happen. If any unanticipated property damage should happen or, if the client is not happy with the agreed upon work, we will do our best to find a mutually agreeable resolution. We stand behind the quality of our work and strive for long-term employment by creating happy and satisfied clients.
Regular exterior cleanings are recommended to prolong the life of your windows. If your windows haven’t been cleaned in a long time pre-existing scratches may become visible after an initial cleaning. More than likely, they have been hiding under years of dirt and were left by a painter or previous window cleaning. Years of hard water build up, corrosion from pollution, and seam failure in thermal paned windows can be revealed after an initial cleaning. We recommend replacing windows that have seen this kind of abuse and or neglect. We also do our best to make the client aware of damaged windows. Due to the large expense of replacing scratched windows, Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
Sometimes delicate older panes of glass can break while being cleaned. If such situation were to happen, we will do our best to replace the broken pane/panes & glazing. If the broken pane is too large for us to replace then, we will need a 3rd party estimate from a window installation company. After which, we would promptly take care of the damage.
Construction Clean-up/Heavy Debris Removal
Sometimes soap, water, and elbow grease aren’t enough to remove paint, sheetrock mud, clear coat, silicone, glazing, mold, algae, bird droppings, and spider web tack marks. So, we use industry standard titanium razor blades to remove these hard to remove debris. We may also employ a less abrasive approach by scrubbing the glass with a wet fine grade steel wool. This is usually the best course of action on Tempered or treated glass. These are both widely used & accepted practices in our industry. But require a skilled technician to perform. Due to the large expense of repairing or replacing windows, Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
In order to fully clean storm windows they need to be removed from the building, cleaned, then replaced. Sometimes storm windows can be tricky to remove and re-install without the glass cracking. As careful as we try to be, sometimes accidents happen. Due to the large expense of repairing or replacing storm windows, Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
Over the years screens tend to fall apart from weathering or abuse. Therefore we do not take responsibility for damaged screens due to prior neglect. If damage occurs to a newer screen that is clearly our fault we will do our best to repair it for free. Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
We do our best to make sure that all major debris is removed from your home or building’s gutters, valleys, and downspouts. We make sure that water gets flowing again and that there are no clogs from the peak of your roof down to the ground. Sometimes it is downright impossible to remove small sediment buildup, but that’s ok. It is the larger debris that clogs your gutters and downspouts. So, that’s what we focus on.
We do not clean subterranean drainage pipes.
Due to the nature of gutters, leaves and debris usually start accumulating immediately after cleaning. Better Window Cleaning only guarantees that the gutters and downspouts are clean and functioning upon completion of a cleaning.
Most of the minor gutter repair we perform involves pounding in a nail or two, or re-attaching a gutter or downspout with screws. Sometimes, it is even necessary for a leaky gutter to be patched with silicone. If a gutter needs repair, there is probably already some water damage to the building. Therefore, we do not take responsibility for any pre-existing or subsequent damage. Water damage can be expensive to fix. Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
Roof Maintenance - Debris & Moss Removal/Treatment
The removal of debris from a roof can be done in many different ways. We take a gentle approach. This includes using the appropriate cleaning methods and being careful where we walk. If damage occurs to a roof while cleaning, it’s more than likely due to prior neglect or a previous cleaning. Damage to a roof can cause water damage and be expensive to fix. Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
Pressure washing can make a drastic aesthetic difference to a property. However, extremely high water pressure and volume has a potential to damage the surface being cleaned or back up your home’s drainage system. We make sure to always use the appropriate water pressure for the surface being cleaned. However, we do not take responsibility for damage that is an inherent risk of pressure washing such as paint loss, and marks left on wood and concrete. We also try to make sure available drainage does not back up. Water damage can be expensive to fix. Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.
We have been setting light displays up for years. So, we have plenty of experience. However, we are not certified electricians. Therefore, we cannot take responsibility for blown fuses or short’s in a client’s home. We also take no responsibility for electrical or fire damage caused by a light display we installed. We do our best to set-up displays to carry the appropriate loads of electricity. But we cannot take responsibility for the quality of the lights being installed or the load carrying capacity of the wiring in a client’s home. Better Window Cleaning will not accept employment from anyone who will not indemnify and hold harmless Better Window Cleaning.